Hair Colour Policy

Hair Colour Policy At Spirit Hair Company In High Wycombe

Due to Covid, there has been an increase in people having allergic reactions which means we have had to change our skin testing procedures.   Following our manufacturer’s instructions and as a duty of care to our clients, ALL of our colour clients, except for those using Elumen colour, must be skin tested prior to each and every colour service. We are well practised at doing this and there are 2 options that we can offer you:

OPTION 1: The ColourStart Patch and Passport (£15.00 per test).

This is a new MHRA approved self-application patch test (ColourStart) which offers you a safe and convenient way to test your suitability for a colour service and securely store your results in your personal online portal (Passport). For future colour services, all you have to do is answer the 7 screening questions to see if your result is a green “go ahead” tick. Although it states that you may not need to apply a Colourstart test again, we do recommend a yearly test. This test has proven to be the most popular as it is convenient for clients, especially those who live at a distance from the salon, or who find it difficult to find the time to come to the salon prior to their colour appointment.  Please contact the salon if this is your preferred method of testing and we will be able to guide you through this system but please note that you will need to have a SMART phone or 
TABLET to be able to download the ColourStart Passport App to use this system.

OPTION 2: AAT (Allergy Alert Test) - In Salon (FREE). 

For this test, you will need to come to the salon 48-72 hours prior to your colour service appointment. We send out an SMS text reminder a week before your appointment. A small amount of colour is deposited to the inside of your elbow or your forearm. This must be kept on for 45 mins, preferably not covered, however, in the colder months we will cover with a hypoallergenic plaster to avoid staining on clothes, and then wiped off. You do not need to stay in the salon for the full 45 minutes but care must be taken to ensure that the colour does not get removed or rubbed off during this time. You must monitor the area over the next 48 hours. If a reaction occurs where the colour has been, it will look red, maybe slightly raised, itchy and could be hot. You must contact the salon immediately to seek further advise if this happens. A record card will  be kept that shows your test and results.

NEW CLIENTS will need to book a FREE full colour consultation which will include hair and scalp assessment, screening, and an allergy alert test prior to booking a colour service. We will also require a 50% deposit at the time of  booking your colour service.


Every person has a different tolerance or sensitivity to scalp bleaching. Factors such as skin type (oily/dry etc), ambient room temperature and skin temperature on different parts of the scalp are all factors on how bleach works. It is normal to feel an itching or tingling feeling – even a mild burning sensation when the bleach is first applied.  Do not wash your hair on the day of application as this seems to help, and if you do feel any major increase in levels of discomfort due to the bleaching process, please inform your stylist IMMEDIATELY. If you do not inform your stylist of this BURNING increasing to an uncomfortable level – this can result in a CHEMICAL BURN to your scalp. A full consultation will be required prior to your service to ensure that the health of your scalp and hair are suitable for this treatment and a strand test will be carried out.

Thank you for taking the time to read our Colour Safe Policy. We hope it reassures you that your safety and comfort are our priority. If you have any questions, please do not hesitate to call us on 01494 440132.