Salon Policies
DEPOSIT POLICY
Your appointment time is reserved for you. Late cancellations and no-shows often leave us unable to fill the slot.
A 50% pre-booking deposit is required for online bookings, services lasting four hours or more, and new clients.
Clients who previously missed an appointment or repeatedly cancelled late must pay in full.
Deposits are non-refundable for no-shows or late cancellations, and any client with either a No Show or a series of Late Cancellations on record must prepay future appointments in full.
CANCELLATION & NO SHOW POLICY
Your pre-booked appointment time is reserved exclusively for you. Late cancellations and missed appointments are often difficult to refill, so we require at least:
72 hours’ notice for all TECHNICAL SERVICES (colour, perming, hair extensions and keratin).
48 hours’ notice for all CUTTING AND STYLING services.
Cancellations made with less than the required notice will incur a charge of 50% of the booked service. Missed appointments will be charged in full.
Any outstanding charge must be paid before another appointment can be booked.
We understand that unexpected circumstances arise; if you believe a charge should not apply, please contact Lauren or Sam, who will be happy to discuss it with you.
PATCH/ COLOUR TESTING POLICY – IMPORTANT INFORMATION
Spirit Hair Company use The Colour Passport for standard in salon colour testing.
The Colour Start does cost £15.00 and can be purchased at the salon. You should only need to do this test once and this will be a one-off cost.
We are aware that to some of our clients, this might be daunting, but we are here to walk you through this and we can book you a FREE 15 minute appointment, to help you get up and running.
Exceptions: If you are a new client to the salon or haven’t been in for the past year, or there is a medical reason and Colour Start will not allow you to use the patch, then you will be able to come into the salon and have an in-salon allergy test, free of charge.
If it is your choice NOT to do the Colour Passport then you will need to book an appointment to have an In Salon Allergy Test and this will need to be done every 6 months.
You will need to book a 5 minute appointment to come in and this will now carry a cost of £5.00 per test.
For more information please visit for further information: https://colourstart.com
COMPLIMENTARY COLOUR TEST REMINDERS
Each week, we send complimentary SMS reminders to colour clients to remind them to:
Complete the Colour Passport or required colour test.
Tell us about any relevant changes.
Contact us if you need to visit the salon for a test.
Ensure all required testing is completed at least 48 hours before your appointment.
IF TESTING IS NOT COMPLETED
If the required colour test has not been completed, your appointment will be cancelled and you will be charged the full cost of the booked service.
For more information or assistance, please contact the salon.
SKIN TESTING FOR SCALP APPLICATION FOR BLEACH – THERE IS NO SKIN TEST THAT WE CAN DO FOR SENSITIVITY TO BLEACH.
UNDER 18s POLICY – IMPORTANT INFORMATION
We will not carry out any chemical service (Colour, Keratin or Perming) on anyone under the age of 16.
We will not carry out any scalp chemical service (root colour or bleach) on anyone under the age of 18.
The reason for this policy is because we have a duty of care for the younger generation.
Exposing anyone under the age of 18 to these services can increase their chances of developing allergic sensitivities to these treatments.
Therefore, to keep under 18s safe we have this policy in place.
We'll be happy to carry out all these services for anyone suitable once they are over the age of 18!
CHILDREN UNDER 16 POLICY
Children salon services are only available Tuesday to Friday 9am to 6pm and are not available in the evenings.
Adult prices with a 20% discount will be charged on Saturdays.
Children under the age of 12 must be accompanied by an adult.
GREEN CONTRIBUTION CHARGE PER VISIT
We are on our journey to become a sustainable salon taking responsibility to be part of the solution and not part of the problem with looking after our planet.
We have joined up with The Green Salon Collective Group who collect our waste and recycle it on our behalf.
We are asking our clients to help us with this system by contributing £1.50. This will automatically be added to your bill.
You may request us to remove this however we would be delighted to share with you all the fantastic projects that our waste goes towards before you do and hope that you’ll change your mind.
REDO POLICY- GETTING IT RIGHT!
Spirit Hair Company team work hard to achieve the look and style you desire.
Very rarely, we don’t hit that mark but please don’t panic or worry.
If you contact us within 7 days of your appointment date, we will be very happy to book you in with your original stylist or if you’d prefer another stylist, and work with what it is you are unhappy with.
Our aim is to provide you with an excellent level of service and our policies help us achieve this.
Thank you for reading Spirit Hair Company Policies and should you need any further information then please do not hesitate to contact us.